COVID-19: Community Update Regarding Travel

We have relaxed our policies to allow you to book with 100% confidence
Beat the rush once the travel restrictions are lifted – Accepting reservations for August and beyond

Job Description

Arctic Range Adventure, one of Yukon’s leading outdoor adventure companies, is looking for an exceptional Reservations Supervisor.

A Reservations Supervisor, will act as a liaison, provide tours information and resolve any emerging problems that our customers might face with accuracy and efficiency. A Reservations Supervisor will also help in acquisition and revenue growth targets by converting email and phone leads to bookings.
The position requires strong multi-tasking skills in a fast-paced work environment. The Reservations Supervisor is required to find trip information quickly from a variety of sources while simultaneously holding an engaging conversation. Interruptions are to be expected, and the ability to complete tasks despite being side-tracked is essential. A friendly and accommodating personality is desired, and a professional phone manner is a must. With a range of responsibilities at your feet, you need to be a great all-rounder and an expert multi-tasker.

For consideration, all applicants must complete the job application form.

 

RESPONSIBILITIES:

  • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various tour services and operations
  • While providing a superior customer experience, handle incoming calls from booked clients and assist with any inquiries they may have
  • Manage all inquiries from guests and travel agents and ensure response and completion of all guest requests, evaluate all reservation logs and provide update on everyday basis
  • Build and promote strong, long-lasting client relationships by responding in a timely manner to the clients’ questions and understanding their needs
  • Manage all communication through company’s social media accounts
  • Maintain awareness of new products and promotions
  • Follow set procedures and systems for Phone, Email communication with clients, suppliers and other staff
  • Ensure all data is entered as per standards in in-house data system and all leads are followed up in a timely manner
  • Review all client feedback and act on it
  • Sell tour programs to interested travelers
  • Create customized tour programs to interested travelers
  • Through outbound call initiatives, follow up on warm leads from prospects that have shown interest in visiting the region of our tour programs
  • Achieve growth and hit sales targets by successfully converting leads on a weekly, monthly and yearly basis
  • Follow established scripting, standards and policies during each phone call.
  • Provide travel information, itineraries and prices
  • Handle customer complaints or concerns
  • Counsel clients on terms and conditions of travel e.g. cancellation policies
  • Book reservations and send out confirmation notices
  • Process payments and refunds with accuracy
  • Coordinating duties with the operations manager
  • Reporting to senior management
  • Good interpersonal and teamwork skills
  • Experience in public relations a plus but not a necessity
  • Assist operation with ongoing scheduling and planning
  • Other duties as assigned
  • May perform the same duties as workers supervised

 

 

SKILLS:

  • Must have a persuasive exceptional customer service, communications skills, and attention to detail.
  • Work requires professional written and verbal communication and interpersonal skills in English and Spanish.
  • Ability to communicate and interact with people at all levels
  • Tourism and reservations experience
  • A secondary school diploma is preferred
  • Courses in computers, languages and communications are an asset
  • Excellent telephone manner and etiquette are required
  • Excellent customer service skills
  • Good communication skills
  • Detail-oriented
  • Experience with basic computer applications
  • Ability to do thorough research
  • Organizational skills
  • Previous cash handling experience
  • Self-directed and self-motivated
  • Excellent organization and planning skills
  • Ability to manage multiple projects and priorities
  • Should have strong interpersonal skills
  • Be able to think innovative and creative
  • Should know how to work result oriented
  • Be able to work in a team environment with minimal supervision
  • Proficient in using MS Office (Microsoft Excel, Word, PowerPoint)
  • Basic computer proficiency
  • Data entry experience
  • Working knowledge of office equipment, such as copiers, fax machines, and scanners

 

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

  • At least 1 year of experience in similar role
  • At least 6 months of experience in working as adventure tour guide
  • Fluency in English and Spanish
  • Some high school
  • Up-to-date First Aid Certificate & CPR
  • Commercial Driver’s License

 

AUTHORITY AND INDEPENDENCE:

  • The Reservations & Sales Agent has full authority delegated by the General Manager as per the requirements, duties and responsibility of the job.

 

WORK CONDITIONS:

  • Work normal working hours but may be required to do some work in evening and/or on weekends.
  • Work requires willingness to work nights and weekends.

 

SALARY:

  • CAD 22/hour for 35-40.00 hours per week

 

PHYSICAL AND MENTAL EFFORT:

  • Reasonable level of fitness

 

WORK ENVIRONMENT:

  • Office environment; Work is administrative in nature.
  • The jobholder is not subject to work that is physically demanding and is generally not exposed to any hazards as a direct consequence of the job.

 

WORK LOCATION:

  • The Reservations Supervisor position is located in Whitehorse (Yukon).

 

Perks:

  • Competitive salary
  • Training and certification programs are supported
  • Supplementary company training
  • Benefits offered after 180 days of employment (health, dental, vision, etc.)



This position is year-round employment depending on qualification and performance.
We thank all those who apply but only those considered will be contacted.

Application deadline: April 30, 2021
If you have the experience, drive and interest to qualify for this opportunity please email your resume, cover-letter and references to office.jobs@arcticrange.com .