Booking Terms & Conditions
REQUIRED GUEST INFORMATION FOR BOOKINGS
- Full names (first, middle, last)
- Tour name
- Date, activity, and type
- Airline arrival information (if travel arrangements include multi-day tours)
- Weight (if travel arrangements include small aircraft)
- Passport details (if travel arrangements include ferry and/or border crossing YUKON-ALASKA)
'Day Tour' bookings: Guest information required at the time of booking.
'Multi-Day Tour' bookings: Guest information due at the time of booking and required no later then 30 days prior to tour departure.
IMPORTANT PRICING INFORMATION
All rates published are retail rates and priced in CAD as noted. All rates and prices are subject to applicable taxes, fees and changes without notice.
GOODS & SERVICE TAX (GST): All Canadian tour prices are subject to 5% GST. Invoices must be paid in their respective currency to the appropriate bank (account information provided on each invoice). We also acccept bookings by phone or fax.
'Day Tour' bookings: 100% payment of the invoice is required at time of booking.
'Multi-Day Tour' bookings: 25% deposit of the total invoice is required 14 days after the date of confirmation.
'Day Tour' bookings: All invoices must be paid in full prior to tour departure.
'Multi-Day Tour' bookings: All invoices must be paid in full 30 days prior to arrival.
CANCELLATION BY THE CUSTOMER:
The following cancellation fee schedule applies to all invoices unless otherwise noted in advance. These fees will be noted on our confirmation.
Cancellations must be received in writing. Cancellation fees are based on percentage of the total invoice and based on the date cancellation is receives in our office.
|DAY TOURS*||DAY TOURS|
CANOEING, DOG SLEDDING, SNOWMOBILING
|Within 3 days: 100%||Anytime after invoicing: 25%||Anytime after invoicing: 25%|
|* except canoeing, dog sledding, snowmobiling day tours.||Within 7 days: 100%||60-45 days prior to departure: 40%|
|44-30 days prior to departure: 60%|
|Within 30 days: 100%|
For cancellations of bookings for the winter season 2021-2022 (up to April 15th, 2022) Arctic Range Adventure tour customers will be issued a 100% store credit that can be redeemed towards the total price of a new reservation made within twelve months from the change date. Please note that Arctic Range Adventure tour customers that choose to change the reservation inside of the 15-day window before tour start may be subject to hotel cancellation fees that we are not able to recover.
CANCELLATION AND REFUND BY Arctic Range Adventure LTD.:
If the minimum number of participants has not been reached, we reserve the right to cancel a tour up to 14 days prior to start of the tour. You will be notified immediately and you are entitled to a full refund if you are unable to join one of our other departures. If we or our partners are forced to change the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, all decisions are left to the discretion of the tour guide.
Charter Services & Custom Programs are subject to a deposit and cancellation policy that is different from our standard payment & cancellation policy. We reserve the right to charge additional deposit or full payment at the time of booking. You will be advised at time of exact deposit and cancellation terms.
LIMITATION OF RESPONSIBILITY
Arctic Range Adventure chooses its suppliers (e.g. hotels, carriers and other suppliers providing tour services) with great care. These suppliers are, however, independent contractors and Canadian Arctic Range Adventure cannot be held responsible or liable for their acts or omissions.
For all activity programs (i.e., but not limited to, river rafting, horseback riding, canoeing, hiking, sightseeing etc.) in Canada and USA clients will have to sign a “waiver of liability”. The tour operator and wholesaler is under the obligation to inform the client in time that a waiver of liability has to be signed at the beginning of the program. Arctic Range Adventure will, of course, always do its best to ensure the greatest possible safety for all its clients.
Arctic Range Adventure can also not be held liable for changes in tour itineraries due to weather conditions, acts of God or special conditions beyond our control.
All costs that may result from any delays of passengers at the airport or any delays that might occur at the end of the trip are the responsibility of the client. Arctic Range Adventure cannot be held liable.
Furthermore, Arctic Range Adventure cannot be held liable for the contents of any brochure prepared by a wholesaler or tour operator and any misrepresentation of our tours therein.
Should clients encounter problems during their trip they are required to contact Arctic Range Adventure immediately in order to solve the problem. Should a written account of concern be filed, it has to be sent to Arctic Range Adventure within 4 weeks of completion of trip. Claims received after that date cannot be considered.
An all inclusive accident- and luggage insurance for your tour is very important and highly recommended.