COVID-19: Community Update Regarding Travel


Dear Visitor & Guest

As with many of our hotel, airline, and attraction partners in the travel industry, the team at Arctic Range Adventure wants to ensure that we do everything we can to accommodate our customers who currently have tour reservations and are not able to travel to our location, as well as those planning travel for the season 2022-2023. To this end, we are relaxing our standard policies regarding booking cancellations and modifications.

If you choose to cancel, you will be issued a 100% store credit that can be redeemed towards the total price of a new reservation made within twelve months from the change date. Please note that Arctic Range Adventure tour customers that choose to change or cancel the reservation up to 30 days before tour start may be subject to hotel or lodge cancellation fees that we are not able to recover.

If you haven’t made your travel reservations for the season 2022-2023 yet, we want you to book with peace of mind knowing that the above policies will also apply to any new bookings until April 15th, 2023. If you have any questions, or for assistance with your existing or future tour booking, please feel free to reach out to us.

We wish everyone a safe and healthy season and we are looking forward to welcoming our guest.

Sincerely,
Team Arctic Range Adventure

Safe Travels Program
by the World Travel & Tourism Council (WTTC) and Tourism Industry Association Yukon (TIA Yukon).

Acknowledgement that Arctic Range Adventure has committed to the principles of the Safe Travels Program 
We confirm that we have implemented, and will ensure ongoing compliance with, the Safe Travels protocols and, in the case of aviation, the International Civil Aviation Organization’s “Takeoff: Guidance for Air Travel through the COVID-19 Public Health Crisis”, as outlined in WTTC's Terms & Conditions.

COVID-19 Update

April 2022

Mandatory rules
  • At the beginning of a tour program, our guides will ask guests a series of COVID-19 related questions including if they have any cold or flu like symptoms. If guests answer yes to any of these questions, we will kindly reschedule their tour to another day (depending availability).
  • Guest are required to wear a mask indoors and while on board of our vehicles.

COVID-19 Health & Safety 
Transportation Protocols

Valid from June 2022 to October 2022.

SAFETY IS OUR #1 PRIORITY

Arctic Range Adventure has developed these health/safety transportation protocols following Canada Health Service guidelines.  These standards have been developed to protect the health of both passengers and employees.

•    All drivers are required to wear assigned masks.
•    Passengers are required to wear a mask or cover their face while on board. No PPE or sanitizing equipment is required for passengers.
•    All vehicles have disinfectant wipes with 70% alcohol or EPA certified known products that kill the virus.
•    Hand sanitizer (65-95% alcohol) are in each vehicle.
•    All drivers wipe down door handles, seat backs, window controls, hard surfaces and seat belts after each passenger transfer with a disinfectant wipe wearing gloves.
•    Drivers have been advised to limit all physical contact or materials sharing between drivers and passengers where possible.
•    All printed and reading materials have been removed from vehicles.
•    The following physical distancing guidelines below are suggested depending on vehicle capacities with passengers wearing facial covering:

SUVs
Maintaining the required safe distancing, unless traveling with partner/members of same household grouping

Vans
Maintaining the required safe distancing, unless traveling with partners/members of same household grouping

Minibuses/Motorcoaches
Maintaining the required safe distancing, unless traveling with partners/members of same household grouping

Covid-19 Mini-Bus Seating Plan 

permitted seating = permitted seating
permitted seating = permitted seating for person of same household grouping


COVID-19 Health & Safety 
AuroraCentre Protocols

Valid from June 2022 to October 2022.

SAFETY IS OUR #1 PRIORITY

Arctic Range Adventure has developed these health/safety protocols following Canada Health Service guidelines.  These standards have been developed to protect the health of both guest and employees.


•    All tour guides are required to wear assigned masks.
•    Guest are required to wear a mask or cover their face while indoors (yurt or tipi). No PPE or sanitizing equipment is required for guest.
•    The outdoor viewing area with seating benches is set up for expanded physical distancing.
•    All yurts have disinfectant wipes with 70% alcohol or EPA certified known products that kill the virus.
•    Hand sanitizer (65-95% alcohol) are in each yurt.
•    Door handles, seat backs, hard surfaces, counters and tables are wiped down with a disinfectant wipe wearing gloves after each tour.
•    Toilettes are cleaned and wiped down with disinfectant wipe wearing gloves after each tour.
•    Tour guides have been advised to limit all physical contact or materials sharing between tour guides and guest where possible.
•    All printed and reading materials have been removed from the AuroraCentre.
•    Individually packaged light snacks will be provided during the tour.
•    Hot drinks are available in one-way cups.
•    The following physical distancing guidelines below are suggested depending on yurt/tipi capacities with guest wearing facial covering:

Tipis
Maintaining the required safe distancing, unless traveling with partners/members of same household grouping

Yurts
Maintaining the required safe distancing, unless traveling with partners/members of same household grouping


COVID-19 Health & Safety 
Office Protocols

Valid from June 2022 to October 2022.

SAFETY IS OUR #1 PRIORITY

Arctic Range Adventure has developed these health/safety protocols following Canada Health Service guidelines.  These standards have been developed to protect the health of both guest and employees.

•    All employees are required to wear assigned masks.
•    Guest are required to wear a mask or cover their face. No PPE or sanitizing equipment is required for guest.
•    Office has disinfectant wipes with 70% alcohol or EPA certified known products that kill the virus.
•    Office has hand sanitizer (65-95% alcohol).
•    Counter has protective Plexiglas shield.
•    Door handles, seat backs, hard surfaces, counters and tables are wiped down with a disinfectant wipe wearing gloves after each day.
•    Toilettes are cleaned and wiped down with disinfectant wipe wearing gloves after each day.
•    All employees have been advised to limit all physical contact or materials sharing between employees and guest where possible.
•    All printed and reading materials have been removed from the guest area.
•    The following physical distancing guidelines below are suggested with guest wearing facial covering:

Maintaining the required safe distancing, unless traveling with partners/members of same household grouping


Please note: The tour desk service at the Sternwheeler Hotel has been suspended. Contact instructions will be posted at the tour desk. Guest will be able to call our office during opening hours for any assistant/service they require.


COVID-19 Health & Safety 
REntal Clothing Protocols

Valid from June 2022 to October 2022.

SAFETY IS OUR #1 PRIORITY

These health/safety protocols have been developed to protect the health of both guest and employees.

•    Storage shelves are regularly cleaned, disinfected and always kept free of unwashed garments.
•    All rental gear is washed and sanitized upon its return.
•    All machine-washable garments (jackets, snow pants, toques, glove liners) are washed in hot water with Laundry soap and Laundry Sanitizer.
•    After washing, all garments must be dried fully before getting put away or packed.
•    Carrying bags are emptied, vacuumed, wiped down, and sanitized inside and out.
•    Boots, boot liners, and leather mittens, are cleaned and sanitized inside & out and dried using our heated boot/mitt dryers.