Dear Visitor & Guest
As always, the safety and well-being of our guest is of the utmost importance to us here at Arctic Range Adventure. The situation around COVID-19 continues to worsen which leads us to announcing the following decision with a heavy heart: Our tour operation for the current winter season 2019/2020 has been paused as of March 19th, 2020.
As the world continues to take strong measures to fight the spread of the COVID-19 virus, our thoughts and wishes go out to those of you, your friends, and loved ones that may have been afflicted.
All guest who are scheduled for tour programs between March 19th to April 15th, 2020 and booked directly with Arctic Range Adventure will automatically receive a full refund of payments made for their booking. We ask guest who booked our tour programs with a travel agent or wholesaler to contact their sales agent directly to inquire about processing a possible refund for their bookings.
We apologize for any inconvenience this might cause for our partners and guest but we hope you can understand that this decision didn't come lightly as we felt it's important to provide our services to our guest and partners as long as safety was guaranteed.
As with many of our hotel, airline, and attraction partners in the travel industry, the team at Arctic Range Adventure wants to ensure that we do everything we can to accommodate our customers who currently have tour reservations and are not able to travel to our location, as well as those planning travel for 2020. To this end, we are relaxing our standard policies regarding booking cancellations and modifications.
Effective immediately, all Arctic Range Adventure tour customers with existing bookings for 2020 will have the ability to change their reservation with no penalties.
We do require customers that are living outside of the Canada to provide notice at least 10 days before pick-up. Customers residing in Canada are required to provide notice no less than 3 days before tour start.
If you choose to cancel, you will be issued a 100% store credit that can be redeemed towards the total price of a new reservation made within twelve months from the change date. Please note that Arctic Range Adventure tour customers that choose to change the reservation inside of the 15-day window before pick-up may be subject to hotel cancellation fees that we are not able to recover.
If you haven’t made your travel reservations for 2020 yet, we want you to book with peace of mind knowing that the above policies will also apply to any new bookings for 2020. If you have any questions, or for assistance with your existing or future tour booking, please feel free to reach out to us.
We wish everyone a safe and healthy spring season and we are looking forward to welcoming our guest again in the coming summer.
Sincerely,
Team Arctic Range Adventure
